Collection
ACS Limited offer debt recovery on a “no collection, no fee” basis.
Our charges for successful collections are a pre-agreed percentage of amounts
recovered. This percentage will vary depending on the age, location and volume
of debts passed. Please note that ALL collection costs can be
included in the claim against the debtor.
Our team of collectors are skilled negotiators who are trained to the highest
standards and achieve outstanding results. Using a custom written computer
system, each debt is personally handled by a dedicated collector ensuring
continuity of dealings. Our collectors manually assess each account and selects
the most
appropriate next action. Our processes are not
actioned on an automated system. A strict diary function within the software ensures
that accounts are dealt with according to a predefined time frame.
All collection letters are automatically faxed and emailed, where possible in order
to expedite recovery. SMS messages are also used extensively to establish contact,
assist in tracing and payment demands.
Our IT based telephone system allows all calls to be recorded and played back into
subsequent calls if needed.
By operating a 12 hour working day, ACS are able to contact customers that are often
unavailable during normal office hours. This has proved to be particularly useful
within the commercial utility sector. In addition ACS are able to divert staff and
resources when necessary to cope with demand.
A series of phone calls and letters of increasing severity, has proven to be the most
effect method of recovering outstanding debts. This “collection cycle” can be tailored
to your needs depending on the history of the accounts and individual requirements.
ACS endeavour to secure payment for our clients by way of cleared funds ie. Bacs,
Chaps or cash collected by an agent. Alternatively we request that all cheques are
made payable to our clients. Any payments received direct to our offices are sent
to our clients the same day. Where appropriate direct debit mandates are obtained
on behalf of our clients.
Detailed or summary reports are provided free of charge on a regular basis keeping
you abreast of developments.
