Utilities
Over 10 years experience within the utilities sector
ACS have a strong track record of dispute resolution. All our Account
Managers have an in-depth knowledge of the utilities industry. This
enables ACS to resolve more customer queries without reference to
the client.
De-Energisation Services
An agent will attend the address of your debtor with a view to obtaining
full payment of the outstanding balance. Where this is not possible
our agents will provide a full written report detailing one of the
following situations:
- Successful collection of part of the balance and arrangement to pay remainder.
- New occupier found and all information obtained.
- No contact but property occupied (HR letter left on last visit).
- Refusal to co-operate.
- Dispute – unresolved.
- Empty Property.
In all cases a ‘Human Rights Letter’ will be left with customer or at the
premises to ensure further action can be initiated should it be necessary.
ACS endeavour to carry out all site visits within a 5 day turnaround.
Warrants
Application for a 'Rights of Entry' Warrant - ACS will arrange for an agent to
attend the debtor's local Magistrates Court with the necessary documentation
and information required to be granted a warrent.
Execution of Warrant - ACS Limited will arrange the attendance of a network
engineer, locksmith, agent and where necessary, Police to ensure that the
removal of the supply is effected.
Reconnection of Supplies - ACS Limited can facilitate the reconnection of
supplies should the need arise.
