When they first contacted us, they did not envisage a need for disconnection services and engaged ACS to provide our Trace + Collect service to recover debt on final billed accounts where there had been a change of tenancy and the customer had vacated leaving no forwarding address.
Rapid growth of the company highlighted a few unforeseen circumstances;
- Inability to arrange for installation of a smart meter
- Lack of signal from smart meter
- No team, process or resources in place to deal with Live debt
They could have created an in house disconnections department but they did not have the time to recruit and train the staff required and a spiralling head count wasn't the sort of growth they wanted.
ACS took over the management of Live debt under our Collect + Disconnect service. The advantages to our client over contracting directly with a field services only company were real time management of their accounts without any additional staffing or resource burden and continuous cash collection activity from those accounts while the disconnection process was underway.
In 2012 we managed over 4400 accounts for them and collected almost £2.0m in cash while the disconnection process was underway, providing a much needed boost to their cashflow and giving them the time they needed to manage their growth.